HELP CENTER

45bvip FAQ – Get Your Questions Answered

We've gathered the most common questions from members of the 45bvip. Registration, Pix deposits, withdrawals, Sports Betting, Live Casino, crash games, bonuses, and responsible gambling — everything is covered here. If you can't find what you're looking for, support is available 24 hours a day.

40+
Questions answered
7
Question categories
24h
Portuguese-language support

What Would You Like to Know?

Click a category to go straight to the most relevant questions for you.

Account & Registration

How to create an account, identity verification (KYC), account details, password, two-factor authentication, and account closure.
Deposits & Payments

Pix deposit, bank slip, credit and debit card, PicPay, Mercado Pago, TED, and minimum accepted amounts at 45bvip.
Withdrawals

How to request a withdrawal, Pix timelines, required verification, bonus rollover, minimum amounts, and fees at 45bvip.
Sports Betting

How to bet on Brasileirão, UFC, and volleyball, live betting, Cash Out, odds, accumulators, and available markets at 45bvip.
Casino & Crash Games

Slots, live casino, crash games like Aviator and Spaceman, blackjack, roulette, and how casino games work at 45bvip.
Bonuses & Promotions

Welcome bonus, rollover, VIP Program, cashback, reload promotions, promo codes, and general bonus rules at 45bvip.

All FAQs

Use the search or filter by category to find the answer you need.

No questions found for that term.
Try a different search term or contact support.

Talk to Support
Account & Registration

Signing up at the 45bvip is free and takes less than two minutes. Go to the website, click "Sign Up," and complete three steps: personal details (full name, CPF, date of birth, phone number, and state), access credentials (email, username, and password), and confirmation by accepting the Terms and Conditions. Once you confirm the email you receive, your account is active and ready for your first Pix deposit from R$ 10.00. Only one account per CPF is allowed.

You can deposit and bet without immediate verification. Identity verification (KYC) is required before your first withdrawal or when cumulative deposits exceed certain limits. To verify your identity, submit: a photo ID (RG, CNH, or passport), a selfie holding the document next to your face, and proof of address dated within the last 90 days. The process takes up to 5 business days after documents are submitted. Unverified accounts have restricted withdrawal access.

On the 45bvip login screen 45bvip, click "Forgot my password" and enter your registered email address. You will receive a reset link within a few minutes — make sure to check your spam folder too. The link is valid for 24 hours and can only be used once. If you no longer have access to your registered email, contact us via live chat with your CPF and phone number for identity verification and account recovery.

Some details can be updated directly under "Settings" > "Personal Information" after logging in. For sensitive changes such as your primary email, CPF, or date of birth, you will need to contact the 45bvip via live chat with identity verification. Address changes can be made by submitting an updated proof of residence.

Two-factor authentication (2FA) adds a second layer of security to your login at the 45bvip. In addition to your password, you enter a temporary 6-digit code generated by an authenticator app on your phone (Google Authenticator or Authy). To activate it: log in, go to "Settings" > "Security" > "Two-Factor Authentication", and follow the instructions. It takes less than 2 minutes and is strongly recommended for all members.

To request permanent account closure at the 45bvip, contact support via live chat or email. Before closing, withdraw any available balance. Account closure can take up to 5 business days to process. If the reason is gambling-related concerns, consider a temporary self-exclusion first (from 24 hours to 90 days) or permanent self-exclusion – both available in the Responsible Gambling, which offer immediate support.
Deposits & Payments

The minimum deposit at 45bvip via Pix is R$ 10.00. For boleto bancário, credit or debit cards, PicPay, and Mercado Pago, the minimum is R$ 20.00. For TED transfers through Nubank, Itaú, Bradesco, or Banco do Brasil, the minimum is R$ 50.00. There is no fixed maximum, but deposits above certain amounts may require additional identity verification as part of 45bvip's anti-money laundering policies.

Pix deposits at the 45bvip are processed in seconds, 24 hours a day, 7 days a week — including weekends and holidays. Your balance appears instantly once your bank confirms the transaction. If the balance doesn't show up within 10 minutes, check whether the Pix was confirmed by your bank and contact support via live chat with your transaction receipt.

The 45bvip accepts exclusively Brazilian payment methods: Pix (instant, from R$ 10.00), boleto bancário (from R$ 20.00, processing within up to 3 business days), credit and debit cards (major networks), PicPay, Mercado Pago, and TED bank transfers through Nubank, Itaú, Bradesco, and Banco do Brasil. All amounts are processed in BRL (R$). We do not accept cryptocurrencies, international transfers, or any other foreign payment methods.

The 45bvip charges no fees on deposits. The full amount you deposit is credited to your account. Your bank or card provider may charge fees according to their own terms of service — this is outside 45bvip's control. For deposits with no additional cost, Pix is the recommended option.

First, check your bank statement to confirm the transaction was processed. If the Pix was debited from your bank account but hasn't appeared in the 45bvip within 10 minutes, contact us via live chat with your payment receipt (including the transaction code). For boleto, processing takes up to 3 business days after payment. For credit card, it may take up to 1 hour during peak times. Our team will locate the transaction and manually credit it if needed.
Withdrawals

The minimum withdrawal at 45bvip is R$ 50.00, available via Pix to the key registered on your account. TED withdrawals have a minimum of R$ 100.00. 45bvip charges no withdrawal fees. The balance available for withdrawal is real money only (excluding any bonus funds that have not completed the rollover). To withdraw, your identity must be verified (KYC completed).

Pix withdrawals at 45bvip are processed within 30 minutes for verified accounts. During peak times (Brasileirão match nights, weekends), processing may take up to 2 hours. TED withdrawals take 1 to 3 business days, depending on the time of the request and the receiving bank. 45bvip charges no withdrawal fees — the full amount is sent to your registered Pix key.

Withdrawals at 45bvip may be on hold for a few reasons: incomplete identity verification (KYC), an active bonus rollover not yet fulfilled, a mismatch between your withdrawal details and your registered information, or a security review on higher-value withdrawals. To find out the specific reason, check your transaction history in your account or contact support via live chat. Our team resolves most cases within minutes.

Rollover is the wagering requirement that must be met before you can withdraw a bonus received at 45bvip. For example: if you received a R$ 100.00 bonus with a 5x rollover, you need to wager R$ 500.00 using real or bonus funds (as specified in the promotion's terms) before withdrawing that bonus. Your deposited real money — not tied to any bonus — can be withdrawn at any time, with no rollover required. Rollover progress is visible on your account dashboard.
Sports Betting

After logging in and making a deposit at 45bvip, go to the Sports Betting section. Choose your sport (football, volleyball, MMA/UFC, basketball, e-sports, etc.), then select the event you want (Brasileirão Série A, Copa do Brasil, Libertadores, etc.) and click on the odds for the outcome you want to back. The selection is added to your bet slip. Enter the amount you want to stake and click "Confirm Bet". The result is settled automatically once the match ends.

Live betting at 45bvip let you bet on events that have already started, with odds updated in real time based on the score and match progress. To access them, click "Live" in the main menu. Cash Out lets you settle a bet before the game ends, locking in part of your winnings or cutting a potential loss. The available Cash Out value is displayed in your active bet slip. Not all markets support Cash Out — look for the specific icon on the bet slip.

Yes. The 45bvip allows accumulator bets with up to a set number of selections per slip. To build an accumulator, add two or more events to your bet slip — the odds are multiplied automatically, increasing your potential payout. All selections in the accumulator must be correct to win. The minimum stake for an accumulator is the same as for a single bet. You can combine Brasileirão, UFC, volleyball, NBB, and other sports in the same slip.

If an event is cancelled, suspended, or postponed indefinitely, the 45bvip cancels any related bets and fully refunds the staked amount to your account balance. For accumulator bets, the canceled event is removed from the slip and its odds are replaced by 1.00 (neutral), keeping all other selections active. Games postponed by less than 24 hours are generally kept open – refer to the Terms and Conditions for full rules on suspended events.

The odds at the 45bvip represent the estimated probability of each outcome and determine how much you win. The calculation is straightforward: stake × odds = total return. If you bet R$ 50.00 at odds of 2.50, your return if successful is R$ 125.00 (R$ 75.00 profit + your R$ 50.00 stake back). Higher odds mean lower probability but greater potential return. Odds are displayed in decimal format and are updated as market betting progresses.
Casino & Crash Games

The crash games at 45bvip – such as Aviator, Spaceman, and JetX – work like this: a multiplier starts at 1x and rises progressively. You place your bet before each round begins and must Cash Out before the multiplier "crashes." If you cash out at 3.50x on a R$ 20.00 bet, you receive R$ 70.00. If the game crashes before you cash out, you lose the amount wagered. You can place two simultaneous bets per round. Results are generated by a verifiable algorithm (provably fair).

RTP (Return to Player) is the theoretical percentage a slot returns to players over time. For example, a slot with 96% RTP returns an average of R$ 96.00 for every R$ 100.00 wagered — but this is calculated across millions of spins, not within a single session. At the 45bvip, the RTP for each game is available on the slot's information screen. Slots with an RTP above 95% are considered player-friendly. The outcome of each individual spin is determined by a certified random number generator (RNG).

Yes. The 45bvip offers a Live Casino with real dealers streaming 24 hours a day. The main tables available are: Live Blackjack (multiple variants and betting limits), Roulette (European and American), Live Baccarat, Live Poker (such as Texas Hold'em), and live game show titles. Streams are in high definition and dealers interact with players in real time. Access it via the "Casino" > "Live" menu after logging in to 45bvip.

Yes, all games on the 45bvip – including slots, crash games, and Live Casino – work on mobile without downloading any app. The platform is fully responsive and compatible with Android and iOS. Open your phone's browser (Chrome, Safari, etc.), go to the website, log in, and play as usual. For an even faster mobile experience, you can add a 45bvip shortcut to your smartphone's home screen through your browser menu.
Bonuses & Promotions

The welcome bonus at the 45bvip is credited automatically after the first qualifying deposit, subject to the current offer terms. The bonus is held in a separate bonus balance, apart from your real money balance. To convert the bonus into withdrawable cash, you must meet the rollover (wagering) requirement within the set timeframe. Always read the Terms and Conditions of the offer to check the exact percentage, maximum amount, rollover, and expiry before accepting.

The promo code field appears in the "Access Details" step during registration at the 45bvip and also on the deposit screen. If you already have an account and want to use a code for a specific promotion, go to "Promotions" in your account dashboard — some promotions have a code field directly on the offer page. Expired codes or codes that do not meet your account's eligibility conditions will not be accepted. If in doubt, support can confirm whether a code is still valid.

All members of the 45bvip are automatically enrolled in the VIP Program when they create an account. With every real money bet placed, you accumulate points that advance your level. As you progress, you unlock: weekly cashback on net losses, boosted odds on selected Brasileirão and Libertadores matches, priority Pix withdrawals, exclusive reload bonuses, early access to promotions, and — at the highest levels — a dedicated account manager. Check your current level and progress in VIP Program.

If the rollover requirement is not met within the timeframe stated in the promotion's terms, the bonus and any winnings generated exclusively from the bonus are automatically cancelled by the 45bvip. Your deposited real balance is not affected by this cancellation — it remains fully available as normal. To check the deadline and rollover progress of an active bonus, go to "My Account" > "Active Bonuses" in the dashboard.
Responsible Gambling

After logging in to 45bvip, go to "Settings" > "Responsible Gaming". There you will find: deposit limits (daily, weekly, or monthly), loss limits (per session, daily, or weekly), and session time controls. To activate one, choose the limit type, the period, and the amount, then confirm. Protective limits take effect immediately. To increase an existing limit, there is a 7-day waiting period as an added safeguard. Limit reductions take effect immediately.

Under "Settings" > "Responsible Gaming" > "Account Break", you can choose a break of 24 hours, 7 days, 30 days, or 90 days. During the break, your account will be inaccessible for betting, gaming, and new deposits. Your existing balance is preserved. The break cannot be cancelled before the chosen period ends — this is intentional to ensure you get the planned rest time. For longer or permanent breaks, see the self-exclusion option in the same section or visit Responsible Gambling.

Self-exclusion permanently blocks access to your account at the 45bvip for a minimum period of 6 months. During this period, 45bvip stops sending marketing communications and blocks the creation of a new account using the same CPF, email address, or phone number. Self-exclusion cannot be reversed before the minimum period ends. To activate it, go to "Settings" > "Responsible Gaming" > "Self-Exclusion", or contact support via chat. Before activating, withdraw any available real money balance.

If you notice that gambling is taking up more space in your life than it should, seek help early – it's easier to act before the problem gets worse. In Brazil, the main resources are: CVV (Life Appreciation Center) – call 188, available 24 hours, free and confidential, for emotional support. CAPS (Psychosocial Care Centers) — specialized mental health support through the SUS, free of charge. The support team at 45bvip can also activate protective tools immediately via chat. See more resources at Responsible Gambling.

No. Access to 45bvip is strictly prohibited for users under 18. During registration, we require a date of birth and CPF validation. The identity verification process (KYC) includes age confirmation with an official ID. Any account identified as belonging to a minor is immediately closed and the balance refunded. If you have children at home, we recommend using parental control tools on any shared device and never saving your 45bvip password on devices others can access.

Didn't Find Your Answer? We're Here to Help

The support team at the 45bvip is available 24 hours a day, 7 days a week, in Brazilian Portuguese. Reach us via live chat on the platform after logging in, or send an email to contato@45bvip.net. Our team responds to most requests in under 5 minutes via chat.

This FAQ center at the 45bvip brings together over 40 answers organized by category so you can resolve most questions without needing to contact support. The categories cover the most common topics among Brazilian members: account registration and verification, Pix deposits and other payment methods, withdrawals and processing times, sports betting on Brasileirão and UFC, live casino and crash games, bonuses and rollover, and responsible gaming tools.

If you are new to 45bvip, start with the "Account & Registration" category to learn how to create your account, what's required for identity verification, and how to set up two-factor authentication right from the start. Account security begins with those first settings.

Questions about deposits? Most members choose Pix precisely because it is the fastest method — your balance is credited in seconds, 24 hours a day, from as little as R$ 10.00. If your deposit has not appeared, first check your bank statement to confirm the transaction went through, then contact support with your payment receipt ready. The 45bvip support team 45bvip can manually locate and credit any transaction confirmed by the bank.

For withdrawals, the most important step is to complete your identity verification (KYC) before requesting your first withdrawal. This prevents your payout from getting held up right when you need it most. Submit your documents in advance — the process takes up to 5 business days but is usually resolved sooner. Once your KYC is approved, Pix withdrawals at 45bvip arrive within 30 minutes, with no fees charged by the platform.

In Sports Betting, the 45bvip offers full coverage of Brazilian football – Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, and the main state championships – plus volleyball, basketball (NBB), MMA and UFC, e-sports, and dozens of other international markets. Live betting is available on major events, with real-time updated odds and Cash Out to close bets before the final whistle.

If you have questions about bonuses, always remember to read the terms before accepting any offer at 45bvip. The rollover requirement, expiration period, and which games count toward completing the rollover vary by promotion. Clear details on each of these are available on every offer in the Promotions section within the platform and in the general Terms and Conditions.

The 45bvip FAQ center is updated regularly. If the answer you found here does not exactly match what you see on the platform, please contact support — there may have been a recent update to the rules or the interface.

Other Ways to Get Help

Live Chat

The fastest way to resolve any question. Our team responds in Portuguese in under 5 minutes, 24 hours a day.

Open Chat
Support Email

For more complex questions or those requiring documentation. We respond within 24 business hours.

contato@45bvip.net
Responsible Gambling

If you need help with control tools, self-exclusion, or would like to talk about your gambling habits.

View Tools

If you are experiencing a gambling problem, call CVV: 188, available 24 hours a day, free and confidential.

24/7 Support
Instant Pix
256-bit SSL
LGPD Compliant
Responsible Gambling
18+ Only

Ready to Get Started at 45bvip?

Free registration, R$ 10.00 minimum deposit via Pix, and instant access to Sports Betting, crash games, slots, and Live Casino. For any questions, Portuguese-language support is available 24 hours a day.

Create Free Account I Already Have an Account

+18 only. Please gamble responsibly. Responsible Gambling · Terms and Conditions · About Us

Português